Attract & retain top talent in the hotel industry: insights from Gallup’s “State of the Global Workplace”

Some valuable insights and actionable strategies from the “State of the Global Workplace 2024” report that can help improve employee satisfaction and performance in the hospitality sector.

The hotel, spa, and wellness industry thrives on exceptional service, which is directly influenced by the satisfaction and engagement of its employees. As the global workforce faces challenges related to mental health and wellbeing, it’s essential for hospitality businesses to adopt strategies that attract and retain top talent. Here are some valuable insights and actionable strategies from the State of the Global Workplace 2024 report that can help improve employee satisfaction and performance in the hospitality sector.

Addressing employee loneliness

Insight: Twenty percent of employees experience daily loneliness

Strategy: Given the high level of personal interaction in hospitality roles, fostering a supportive and connected work environment is crucial. Regular check-ins and open communication channels can help reduce feelings of isolation. Encouraging a culture of camaraderie and teamwork will not only improve employee morale but also enhance guest satisfaction. That human connection and sense of wellbeing between staff members will extend to the guest.

Supporting younger employees’ wellbeing

Insight: Wellbeing among younger employees dropped in 2023.

Strategy: To attract and retain younger talent, it’s important to offer targeted support programs and career development opportunities. Mentorship programs, continuous training, and clear career progression paths can help younger employees feel valued and motivated. Additionally, offering flexible work arrangements and wellness initiatives can address their specific needs and improve overall satisfaction. Don’t assume that people of all ages are happy with the same things or have the same needs.

Enhancing employee engagement

Insight: Employee engagement is a significant factor in overall life experiences.

Strategy: High levels of engagement correlate with better life experiences and job performance. Implementing recognition programs, providing regular feedback, and creating opportunities for professional growth can boost employee engagement. In the hospitality industry, where customer service is paramount, engaged employees are more likely to provide exceptional service, leading to higher guest satisfaction.

Empowering managers to lead effectively

Insight: Managers account for 70% of the variance in team engagement.

Strategy: Effective management practices are crucial for fostering a positive work environment. Providing managers with training in leadership and communication skills can enhance their ability to engage and motivate their teams. Regular check-ins, clear goal-setting, and constructive feedback can help managers support their staff effectively. In the hospitality sector, where employee morale directly affects guest experience, strong managerial support is essential. And don’t forget to nurture your managers! Managers have more negative daily experiences than non-managers and are more likely to be looking for a new job.

Creating a positive work environment

Insight: Organizations with high levels of employee engagement see better outcomes, including lower absenteeism and higher retention.

Strategy: Implementing best practices from top-performing organizations can lead to higher employee engagement and improved customer service. Regularly recognizing and rewarding employees, providing opportunities for career advancement, and fostering a culture of inclusion and respect can create a positive work environment. In the hospitality industry, where employees are the face of the business, a positive work environment translates to happier guests and better business outcomes.

Promoting work-life balance and mental health

Insight: Support for mental health and work-life balance is crucial for employee satisfaction and performance.

Strategy: Implementing wellness initiatives, offering flexible work schedules, and providing resources for stress management can significantly improve employee wellbeing. Encouraging employees to take regular breaks, promoting a healthy work-life balance, and providing access to mental health resources can help reduce burnout and improve overall job satisfaction. In the demanding hospitality industry, these measures can lead to more resilient and motivated employees. Not burning out your team members is key!

Treat your team as you would like to be treated. Investing in employee satisfaction is not just a moral imperative but also a strategic advantage that drives long-term success in the competitive hospitality market.


Spa Executive is published by Book4Time, the leader in guest management, revenue and mobile solutions for the most exclusive spas, hotels, and resorts around the globe. Learn more at

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