Are you making these spa management blunders that cost you employees? Spa management isn’t easy and…
Category: Management & staffing
10 things your spa customers should never see
An excellent guest experience in your spa means putting your best foot forward, always. Spa customers…
7 strategies for turning an underperforming employee into a star
Every spa manager finds themselves dealing with an underperforming employee from time to time. If you…
7 signs a job candidate will make a good spa employee
Whether you’re hiring a service provider, a receptionist, or a manager, there are certain things you…
Stephanie Rest on how to attract and retain talent in the spa industry
The staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions.…
Six common mistakes spa managers make
Being a spa manager is a lot of work and requires constant learning. This isn’t specific…
Four reasons good spa employees quit their jobs
The cost of employee turnover is high. How high depends on who you ask. A 2012…
Six signs you’re going to have to fire a spa employee
Being a leader can be difficult at the best of times. And one of the most…
Simple menus and social media: Shangri-La’s Carlos Calvo-Rodriguez on trends he’s excited about
Carlos Calvo Rodriguez is the Corporate Director of Spa Training at Shangri-La Hotels and Resorts. Like…
Spa Connectors’ Kathryn Moore on the dire need for a new approach to training in the spa industry
Kathryn Moore is the founder and Managing Director at Spa Connectors, which offers comprehensive business, recruitment,…