Is there a toxic work culture at your spa? A toxic work culture is one that is affected by drama, infighting, bullying, and animosity to …
Read moreCategory: Management
How spa managers can reduce drama in the workplace
Spa workplace drama? Eric Stephenson talks about how to cope. All workplaces have drama. Human nature is dramatic, and can tend towards backstabbing, infighting, power …
Read moreStephanie Rest on how to attract and retain talent in the spa industry
The staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions. These aren’t necessarily obvious and may require some uncomfortable …
Read moreHow you can combat employee burnout in the spa industry
Employee burnout in the spa industry is something we’ve touched on briefly in the past. In a recent article about common mistakes spa managers make, …
Read moreBad breath, bad attitudes: how your spa staff is driving your customers away
Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …
Read moreFour reasons good spa employees quit their jobs
The cost of employee turnover is high. How high depends on who you ask. A 2012 paper from the Center for American Progress stated in …
Read moreSix signs you’re going to have to fire a spa employee
Being a leader can be difficult at the best of times. And one of the most difficult things is making the decision to let someone …
Read moreSpecial report: can the spa industry solve its staffing problems before it’s too late?
Good news and bad news: The good news is that the spa industry continues to grow at an amazing rate, thanks in large part to …
Read moreStaffing problems? Four reasons why no one wants to work at your spa
Ask around in the spa and wellness industry about a manager or director’s biggest business challenges and the majority will tell you it’s staffing. ISPA …
Read moreWe can attract top talent by turning our employees into ambassadors
ISPA recently released its annual findings of spa industry financial indicators, reporting among other things that the number of U.S. spa visits is at an …
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