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Spa Executive

Spa Executive

The magazine for leaders in the business of wellness

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Tag: guest experience

Personalized guest experience

Personalized guest experience: the difference between award winning spas and everyone else

August 25, 2021 Spa Executive Archives

Personalized guest experience is one of the biggest factors that sets the best spas apart from the rest. Here’s why personalization matters so much. A …

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How to maintain an excellent guest experience while spa recovers

July 13, 2020 Spa Executive Archives, Business

Times are changing but your spa guest experience should always be superior. Here are three strategies for maintaining an excellent guest experience while businesses recover …

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Recent posts

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  • Featured property: Banyan Tree Veya Valle de Guadalupe
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  • The rise of analog travel & the age of disconnection 
  • emotional labor The hidden costs of emotional labor for hotel employees 
  • Featured property: Bvlgari Hotel Tokyo
  • creative yield management 6 creative yield management strategies for spas, hotels & resorts 
  • sound healing The sound science of sound healing
  • luna maye Luna Maye on her new Director of Wellness role at W Philadelphia & the healing power of sound
  • Recurring Revenue 39 recurring revenue ideas for your spa or wellness business
  • Revpar Vs Revpag Revenue strategies beyond RevPAR: unlocking the hidden profit in hotels and resorts 
  • spa retail sales 5 tips for increasing your spa’s retail sales revenue from Trilogy’s Carrie Ummel
  • Customer satisfaction surveys: questions to ask about your hotel & spa
  • 41 add-on and upsell ideas to increase revenue for your spa
  • Membership programs: create loyal members by solving pain points

More articles…

Spa Executive

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