Guest experience is everything in spa. It will make or break your business. As we have noted before (in an article on how to turn …
Read moreMonth: February 2019
Forbes Travel Guide reveals 2019 Star Rating Awards
Forbes Travel Guide has announced its 2019 Star Rating winners. This is the 61st year that Forbes has released the list, recognizing the world’s finest …
Read moreRaising cancer awareness in the spa & wellness industries – with Julie Bach & Daniel Poulin
The treatment of people who have been touched by cancer is a big issue in spa and wellness. Stories abound of people being turned away …
Read moreWe Work Well: redefining the business to business landscape
We Work Well is reimagining the hosted buyer event and redefining the business-to-business landscape. In January, 2019, Monica Helmstetter and Lucy Hugo, formerly of Questex …
Read moreStudy finds evidence for benefits of facial massage rollers
Visualization of changes in skin blood flow, indicating higher skin blood flow in the massaged area (right cheek) shown in the bottom right image. New …
Read moreL’Oréal introduces prototype of wearable sensor to measure skin pH levels
L’Oréal recently introduced a prototype of My Skin Track pH by La Roche-Posay. The company says that My Skin Track pH is the first wearable …
Read more11 steps you can take to improve your spa’s retail sales
Having trouble moving your spa’s retail products? It’s not just you. Many spas don’t do as well as they could with retail. This doesn’t make …
Read moreHow you can combat employee burnout in the spa industry
Employee burnout in the spa industry is something we’ve touched on briefly in the past. In a recent article about common mistakes spa managers make, …
Read moreMiraval Group opens breathtaking Miraval Austin
Hyatt recently announced the opening of Miraval Austin, the wellness brand’s second resort to open outside of its Tucson, Arizona, flagship property. The new Miraval …
Read moreBad breath, bad attitudes: how your spa staff is driving your customers away
Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …
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