Category: Management

We talk a lot about the “guest experience” in the spa industry, but do we talk enough about the spa “employee experience?” Your employee experience …

Many people have been having a tough time lately. Here’s how to support employee mental health in difficult times – and always. Ignoring employee mental …

How will spa staff training change from now on? Spa Executive spoke with Shangri-La’s Assistant Vice President of Spa Training, Carlos Calvo Rodriguez, to find …

Are your employees leaving? You can improve things. Try these 5 research-backed strategies to improve employee retention in your spa. Staff turnover is a big …

These five behaviors of successful leaders in spa and wellness will make or break a business. It’s fairly well known that successful leaders, regardless of …

How spa managers sabotage their team’s performance. Micromanagers destroy teams from within, eroding self confidence and negatively affecting everything from the top down.  If you’re …

Is there toxic employee poisoning your workplace? A toxic spa environment can be a problem, as we have discussed in the past. And it’s important …