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Category: Management

mistakes managers make

Mistakes managers make in spa and wellness (updated for 2023)

November 11, 2022 Spa Executive Management

Are you making mistakes that are costing your spa revenue, staff, and business opportunities? Check out these common mistakes managers make in spa and wellness. …

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7 signs you shouldn’t hire someone at your spa

October 18, 2022 Spa Executive Management

When interviewing a new potential hire for your spa, there are some red flags you should not ignore. Here are some signs you shouldn’t hire …

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Dear Sal, help! My hours have been cut while a newer employee has more hours than me

October 14, 2022 Sal Capizzi Management

Sal Capizzi, Marketing Director at Book4Time and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his expert insight into your reader …

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Dear Sal: my new massage therapist isn’t working out like I planned. What now?

September 19, 2022 Sal Capizzi Articles, Management

In a new regular feature, Sal Capizzi, Marketing Director at Book4Time and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his …

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Michael Tompkins on how spas can better attract and retain employees

August 8, 2022 Spa Executive Articles, Management

Michael Tompkins of Hutchinson Consulting, former CEO of Miraval and Hilton Head, shares insights on how spas can attract and retain employees. The spa and …

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How to manage a toxic employee in your spa

August 5, 2022 Elizabeth Bromstein Articles, Management

Toxicity results in low productivity, low morale, and high absenteeism, and can cost a company dearly. Here’s how to manage a toxic employee in your …

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future of spa staffing

The future of spa staffing

June 7, 2022 Spa Executive Articles, Business, Management

The future of spa staffing will bring changes to the way leaders pay and treat employees, as well as to training procedures and what we …

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People would take a pay cut to work for an environmentally responsible company

March 23, 2022 Spa Executive Articles, Management

Focus on sustainability to attract talent to your spa. Millennials and Gen Z in particular want to work for environmentally responsible companies.  If you want …

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employee recognition

Employee recognition is more than picking your employees out of a lineup

January 27, 2022 Spa Executive Articles, Management

Saying “thank you” and noting people’s contributions is key to business success. Here’s why employee recognition matters in your spa.  Do you recognize your employees? …

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social media recruiting

A guide to social media recruiting for your spa

January 25, 2022 Spa Executive Articles, Management, News, Technology

Social media is one of the most effective and cost effective recruiting tools. Here’s a guide to social media recruiting for your spa.  Recruiting is …

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