Four Seasons’ Christelle Besnier on what makes an effective spa director and a great guest experience
Four Seasons’ Senior Spa Director, Middle East and Africa, Christelle Besnier, talks about her spas …
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Sleep detoxes the brain. How spas can help guests get more of it
Research findings suggest that sleep detoxes the brain. Here’s how that works and how spa …
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How to handle negative online reviews like a pro
94% of consumers have avoided a company because of a bad review. If you don’t …
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