The existing spa staffing shortage has been greatly exacerbated by the COVID pandemic and left businesses struggling to meet demand. Here are some creative ways …
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Four Seasons’ Pat Makozak on creativity & intuitive experiences
Pat Makozak, Spa Director at Four Seasons Resort Maui at Wailea says unscripted moments make the best guest experiences. The Four Seasons Resort Wailea Maui …
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Personalized guest experience: the difference between award winning spas and everyone else
Personalized guest experience is one of the biggest factors that sets the best spas apart from the rest. Here’s why personalization matters so much. A …
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10 interview questions to ask when hiring a new team member for your spa
When assessing talent to join your staff, some interview questions will tell you more than others. Here are 10 questions to ask when interviewing a …
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