Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …
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Author: Elizabeth Bromstein
Is this the best smell in the world?
What’s the best smell in the world? Researchers set out to find out. Here’s what they learned. You’ve probably heard it said that, while there …
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Doing good is the new revenue driver for spas and hotels
Research consistently finds that consumers want companies to care about the planet and its people and will support this with their dollars. Research abounds demonstrating …
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Solving the staffing crisis: how to attract and retain talent at your spa
Into 2022 and beyond, the spa industry will have to re-examine recruiting and retention strategies. Here are some tips on how to how to attract …
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ISPA President Lynne McNees on the way forward for the spa industry
We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …
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Six hiring mistakes that scare job seekers away from your spa
Looking for new talent? Beware these six hiring mistakes that scare job seekers away from your spa and attract more talent. If you run a …
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10 questions to ask in a customer satisfaction survey
The customer satisfaction survey is a key element of spa business success. Some people balk at the idea of soliciting feedback – I once heard …
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Reduce spa employee turnover with these simple tactics
Employee turnover is a big problem in spa and wellness, and it costs your business. Here are some ways to reduce spa employee turnover by …
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AccorHotels’ Daniel Poulin on what makes a successful spa director
Daniel Poulin is the Director Spa & Fitness, North & Central America, AccorHotels. He oversees 18 spas, which include the world-renowned Fairmont properties, 60 fitness …
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Trend watch: is it time to stop using the term “anti-aging”?
The term anti-aging has been used in the spa, beauty, and wellness sector for so long that we probably don’t even think about it anymore. …
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