Affordable, high-impact add-ons and upsells show that delivering exceptional guest experiences doesn’t have to come with a hefty price tag for you or the customer. …
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Author: Elizabeth Bromstein
Membership programs: create loyal members by solving pain points
Building member loyalty is paramount, whether for a golf club, private club, hotel, spa, or other types of membership programs. It can also be a …
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Featured property: Montage Laguna Beach
Montage Laguna Beach offers guests an unparalleled blend of natural beauty and refined comfort. Montage Laguna Beach, the distinguished flagship property of Montage Hotels & Resorts, …
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GWI’s Susie Ellis talks 2024, trends & the global wellness economy
Global Wellness Institute CEO, Susie Ellis, talks about 2024, trends, and the growing wellness market. Susie Ellis is the Chair & CEO of the Global …
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Download Spa Executive’s 2024 Spa & Wellness Trends Report
It’s time to look a the trends and developments that will rock the spa & wellness industry in 2024. Among the trends we’re watching …
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2024 Spa & Wellness Trend: yield management is redefining revenue potential
It’s time to look a the trends and developments that will rock the spa & wellness industry in 2024. Here’s one in our series and …
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Can raising prices instead of discounting increase sales?
According to a Robert Cialdini’s book, Influence: the psychology of persuasion, raising prices might be a better sales tactic than slashing them. In the world of …
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How to handle bad reviews of your hotel or spa
Don’t get mad. Be nice. Here’s how to handle bad reviews of your hotel, resort or spa. Online reviews matter. They can make or break …
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Forbes announces 2023 award winners. The new 4 & 5 Star spas
Forbes Travel Guide has named its 2023 award winners, which include 21 Five-Star and 19 Four-Star spas. Forbes Travel Guide (“FTG”) the only independent, global …
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Secrets of 5-Star spa directors
Directors of 5-Star spas share what sets them apart from the rest. Learn the secrets of 5-Star spa directors. As we gear up to head …
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