Toxicity results in low productivity, low morale, and high absenteeism, and can cost a company dearly. Here’s how to manage a toxic employee in your …
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Author: Elizabeth Bromstein
Futurist, Gerd Leonhard, on the future of spa, wellness & hospitality
What does the future hold for spa, wellness, and hospitality? Futurist, Gerd Leonhard, shares his vision for what we can expect soon — and soon …
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Spa in the metaverse: the technology shaping the future
The spa is coming to the metaverse with technologies that will allow us to travel, interact, smell, and feel touch. Here’s what we can expect …
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Bill Bensley on design, guest experience & the single most important element of a spa
Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …
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Is this the best smell in the world?
What’s the best smell in the world? Researchers set out to find out. Here’s what they learned. You’ve probably heard it said that, while there …
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Doing good is the new revenue driver for spas and hotels
Research consistently finds that consumers want companies to care about the planet and its people and will support this with their dollars. Research abounds demonstrating …
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Solving the staffing crisis: how to attract and retain talent at your spa
Into 2022 and beyond, the spa industry will have to re-examine recruiting and retention strategies. Here are some tips on how to how to attract …
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ISPA President Lynne McNees on the way forward for the spa industry
We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …
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Six hiring mistakes that scare job seekers away from your spa
Looking for new talent? Beware these six hiring mistakes that scare job seekers away from your spa and attract more talent. Attracting and retaining talent …
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10 questions to ask in a customer satisfaction survey
The customer satisfaction survey is a key element of spa business success. Some people balk at the idea of soliciting feedback – I once heard …
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