Forbes Travel Guide’s Executive Vice President of Standards & Ratings, Amanda Frasier, talks about what sets a Five-Star hospitality experience apart from the rest. Forbes …
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Category: Spotlight
Marriott’s Suzanne Holbrook on the revenue generating power of spa and wellness
We talked with Marriott’s Senior Corporate Director of Spa Operations, Suzanne Holbrook, about how to make the most of the revenue generating power of spa …
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Meliá’s Arabelle del Pilar Rosario on how reading the room can improve guest experience
Arabelle del Pilar Rosario, Spa & Wellness Director for Meliá Hotels International in Dominican Republic, talks with Spa Executive about how learning to read a …
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Four Seasons’ Pat Makozak on creativity & intuitive experiences
Pat Makozak, Spa Director at Four Seasons Resort Maui at Wailea says unscripted moments make the best guest experiences. The Four Seasons Resort Wailea Maui …
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Shane Upson on being a “passion transfer specialist”
Shane Upson talked with Spa Executive about why he calls himself a “passion transfer specialist,” why some spas struggle with retail, and what he’s excited …
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Jennifer Lynn of Resorts World Las Vegas on sustainability and new technology
Jennifer Lynn, Spa Director at Resorts World Las Vegas, encourages all hospitality leaders to launch at least one sustainability initiative. “The impact is like a …
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St. Regis Deer Valley’s Benjamin Donat on future plans & Five Star goals
Benjamin Donat, Spa Director at Park City, Utah’s St. Regis Deer Valley talks with Spa Executive about future plans and reaching for that Fifth Forbes …
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Accor’s Emlyn Brown on consumer expectations & quantifying wellness ROI
Emlyn Brown, Vice President, Wellbeing for Accor Luxury & Premium Brands shares insight with Spa Executive about changing consumer expectations and quantifying the ROI of …
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Marriott’s Kenneth Ryan on leadership, retail & technology
Kenneth Ryan, Vice President of Global Wellness, Spa and Fitness Operations for Marriott International, talked with Spa Executive about a range of topics, including what …
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RCD Hotels’ Karla Herrasti on wellness philosophy & guest experience
Karla Herrasti of RCD Hotels talked to Spa Executive about a variety of topics, including her career trajectory and the trends and developments she’s excited …
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