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The magazine for leaders in the business of wellness

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Category: Spotlight

Carlos Calvo Rodriguez of Four Seasons Toronto on staff training & habits of effective leaders in spa & wellness

December 8, 2022 Spa Executive Spotlight

Carlos Calvo Rodriquez, Senior Spa Director at Four Seasons Toronto, the city’s only Forbes-Five star rated spa, talks staff training and habits of successful spa …

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Four Seasons’ Christelle Besnier on what makes an effective spa director and a great guest experience

October 18, 2022 Elizabeth Bromstein Spotlight

Four Seasons’ Senior Spa Director, Middle East and Africa, Christelle Besnier, talks about her spas and the habits of effective spa directors. Christelle Besnier is …

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Musicstyling’s Axel Jennewein on music and the hospitality guest experience

September 22, 2022 Spa Executive Articles, Business, Spotlight

Music is an important part of the hospitality customer experience, playing a key role in your overall atmosphere and in how the guest feels when …

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Amy Chan Langham Hospitality

Langham’s Amy Chan on TCM, sleep & spa marketing

August 8, 2022 Spa Executive Articles, Spotlight

Langham Hospitality’s Amy Chan talks about TCM, spa marketing, the staffing challenge and, of course, what makes a great guest experience.  Amy Chan is a …

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Accor’s Magdaleena Nikolov on tech, wellness, and the future of spa

June 15, 2022 Spa Executive Articles, Spotlight

Magdaleena Nikolov, General Manager of Spa, Wellness and Retail at Fairmont Century Plaza talked with Spa Executive about the exciting new spa, technology, and the …

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Bill Bensley on design, guest experience & the single most important element of a spa

May 1, 2022 Elizabeth Bromstein Articles, Spotlight

Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …

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Lynne McNees

ISPA President Lynne McNees on the way forward for the spa industry

January 31, 2022 Elizabeth Bromstein Articles, Most popular, Spotlight

We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …

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Amanda Frasier Forbes Travel Guide

Forbes Travel Guide’s Amanda Frasier on what makes a Five-Star hospitality experience

December 6, 2021 Spa Executive Articles, Most popular, Spotlight

Forbes Travel Guide’s Executive Vice President of Standards & Ratings, Amanda Frasier, talks about what sets a Five-Star hospitality experience apart from the rest. Forbes …

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Marriott’s Suzanne Holbrook on the revenue generating power of spa and wellness

November 2, 2021 Spa Executive Articles, Spotlight

We talked with Marriott’s Senior Corporate Director of Spa Operations, Suzanne Holbrook, about how to make the most of the revenue generating power of spa …

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Arabelle del Pilar Rosario

Meliá’s Arabelle del Pilar Rosario on how reading the room can improve guest experience

October 4, 2021 Spa Executive Articles, Spotlight

Arabelle del Pilar Rosario, Spa & Wellness Director for Meliá Hotels International in Dominican Republic, talks with Spa Executive about how learning to read a …

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