Laura Calin, Oracle’s Group Vice President of Global Hospitality Strategy & Solutions, talks ChatGPT, AI, and tech with Spa Executive. Oracle is a cloud technology …
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Category: Spotlight
Rosewood’s Emmanuel Arroyo on succeeding as an industry leader & supporting our teams
Emmanuel Arroyo was recently promoted to Senior Corporate Director of Wellness at Rosewood after more than 11 years with the brand and several more in …
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Hyatt’s Simon Marxer on changing consumer expectations, technology & guest experience
Hyatt’s Vice President Spa & Wellbeing, Simon Marxer, talk about his career trajectory, his job, and changing consumer expectations. Simon Marxer was recently promoted to …
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Carlos Calvo Rodriguez of Four Seasons Toronto on staff training & habits of effective leaders in spa & wellness
Carlos Calvo Rodriquez, Senior Spa Director at Four Seasons Toronto, the city’s only Forbes-Five star rated spa, talks staff training and habits of successful spa …
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Four Seasons’ Christelle Besnier on what makes an effective spa director and a great guest experience
Four Seasons’ Senior Spa Director, Middle East and Africa, Christelle Besnier, talks about her spas and the habits of effective spa directors. Christelle Besnier is …
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Musicstyling’s Axel Jennewein on music and the hospitality guest experience
Music is an important part of the hospitality customer experience, playing a key role in your overall atmosphere and in how the guest feels when …
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Langham’s Amy Chan on TCM, sleep & spa marketing
Langham Hospitality’s Amy Chan talks about TCM, spa marketing, the staffing challenge and, of course, what makes a great guest experience. Amy Chan is a …
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Accor’s Magdaleena Nikolov on tech, wellness, and the future of spa
Magdaleena Nikolov, General Manager of Spa, Wellness and Retail at Fairmont Century Plaza talked with Spa Executive about the exciting new spa, technology, and the …
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Bill Bensley on design, guest experience & the single most important element of a spa
Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …
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ISPA President Lynne McNees on the way forward for the spa industry
We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …
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