Music is an important part of the hospitality customer experience, playing a key role in your overall atmosphere and in how the guest feels when …
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Category: Spotlight
Langham’s Amy Chan on TCM, sleep & spa marketing
Langham Hospitality’s Amy Chan talks about TCM, spa marketing, the staffing challenge and, of course, what makes a great guest experience. Amy Chan is a …
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Accor’s Magdaleena Nikolov on tech, wellness, and the future of spa
Magdaleena Nikolov, General Manager of Spa, Wellness and Retail at Fairmont Century Plaza talked with Spa Executive about the exciting new spa, technology, and the …
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Bill Bensley on design, guest experience & the single most important element of a spa
Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …
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ISPA President Lynne McNees on the way forward for the spa industry
We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …
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Forbes Travel Guide’s Amanda Frasier on what makes a Five-Star hospitality experience
Forbes Travel Guide’s Executive Vice President of Standards & Ratings, Amanda Frasier, talks about what sets a Five-Star hospitality experience apart from the rest. Forbes …
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Marriott’s Suzanne Holbrook on the revenue generating power of spa and wellness
We talked with Marriott’s Senior Corporate Director of Spa Operations, Suzanne Holbrook, about how to make the most of the revenue generating power of spa …
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Meliá’s Arabelle del Pilar Rosario on how reading the room can improve guest experience
Arabelle del Pilar Rosario, Spa & Wellness Director for Meliá Hotels International in Dominican Republic, talks with Spa Executive about how learning to read a …
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Four Seasons’ Pat Makozak on creativity & intuitive experiences
Pat Makozak, Spa Director at Four Seasons Resort Maui at Wailea says unscripted moments make the best guest experiences. The Four Seasons Resort Wailea Maui …
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Shane Upson on being a “passion transfer specialist”
Shane Upson talked with Spa Executive about why he calls himself a “passion transfer specialist,” why some spas struggle with retail, and what he’s excited …
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