Hyatt’s Vice President Spa & Wellbeing, Simon Marxer, talk about his career trajectory, his job, and changing consumer expectations. Simon Marxer was recently promoted to …
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Carlos Calvo Rodriguez of Four Seasons Toronto on staff training & habits of effective leaders in spa & wellness
Carlos Calvo Rodriquez, Senior Spa Director at Four Seasons Toronto, the city’s only Forbes-Five star rated spa, talks staff training and habits of successful spa …
Read moreFour Seasons’ Christelle Besnier on what makes an effective spa director and a great guest experience
Four Seasons’ Senior Spa Director, Middle East and Africa, Christelle Besnier, talks about her spas and the habits of effective spa directors. Christelle Besnier is …
Read moreMusicstyling’s Axel Jennewein on music and the hospitality guest experience
Music is an important part of the hospitality customer experience, playing a key role in your overall atmosphere and in how the guest feels when …
Read moreLangham’s Amy Chan on TCM, sleep & spa marketing
Langham Hospitality’s Amy Chan talks about TCM, spa marketing, the staffing challenge and, of course, what makes a great guest experience. Amy Chan is a …
Read moreAccor’s Magdaleena Nikolov on tech, wellness, and the future of spa
Magdaleena Nikolov, General Manager of Spa, Wellness and Retail at Fairmont Century Plaza talked with Spa Executive about the exciting new spa, technology, and the …
Read moreBill Bensley on design, guest experience & the single most important element of a spa
Landscape architect, architect, and designer Bill Bensley on designing for wellness, sustainability, the importance of incorporating nature, and much more. Bill Bensley is a landscape …
Read moreISPA President Lynne McNees on the way forward for the spa industry
We spoke with Lynne McNees about the way forward for the spa industry, what it will take to succeed in this industry at this point …
Read moreForbes Travel Guide’s Amanda Frasier on what makes a Five-Star hospitality experience
Forbes Travel Guide’s Executive Vice President of Standards & Ratings, Amanda Frasier, talks about what sets a Five-Star hospitality experience apart from the rest. Forbes …
Read moreMarriott’s Suzanne Holbrook on the revenue generating power of spa and wellness
We talked with Marriott’s Senior Corporate Director of Spa Operations, Suzanne Holbrook, about how to make the most of the revenue generating power of spa …
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