The partnership between Crave Interactive and Book4Time represents a significant advancement in the hospitality industry.
We all know that the travel world is changing and that consumers have grown accustomed to smooth, personalized, and elevated guest experiences – and it’s our job to provide those experiences.
Surveys consistently find that many travelers and hotel guests prefer online and mobile booking and enjoy hotels that offer apps and in-room booking options for ancillary revenue services.
Enter: Crave Interactive
Crave Interactive is a leader in providing innovative digital service solutions to the hospitality industry. Known for state-of-the-art in-room tablets and AppLess mobile solutions offering an intuitive interface for accessing hotel services, Crave transforms the guest experience and streamlines hotel operations, increasing engagement and ancillary revenue. Trusted by leading hotel brands worldwide, Crave’s solutions are tailored to meet the unique needs of the hospitality sector and your guests.
Crave + Book4Time: transforming guest experience
In a partnership that is transforming guest experience, Crave Interactive and Book4Time have joined forces to offer an innovative spa booking solution. This collaboration leverages Crave’s in-room tablets and mobile technologies combined with Book4Time’s robust spa management software to provide seamless, real-time booking capabilities for hotel guests. Guests can easily book spa services directly from their rooms, and the system displays live availability, supports multiple guest bookings, and offers charge-to-room options, making the booking process effortless and convenient.
Increased revenue and efficiency
One of the standout benefits of this integration is the potential for increased ancillary revenue. Crave’s advanced messaging platform encourages last-minute bookings and upselling of spa packages through dynamic and personalized offers. By integrating these features into their existing systems, hotels can optimize resource utilization and reduce manual work, improving operational efficiency so staff can focus on the tasks that won’t take care of themselves.
Some highlights:
- Up to 80% of guests use Crave tablets
- Crave tablet users are 3.5 times more likely to request a spa treatment
- Crave tablets effectively promote all your services with multilingual, and multimedia options
- Crave increases sales of food and beverages, spa treatments, and other experiences.
Designed with the user in mind, the integration between Crave and Book4Time combines a visually appealing, user-friendly interface with the robust functionality of Book4Time’s platform. Guests can easily navigate spa services, select time slots, and make bookings with minimal effort. Hotels also maintain the fundamental features of Book4Time, including live data synchronization and instant booking capabilities. Crave will also soon launch a new feature that will proactively check for open times and present a quick summary on the Spa page when the guest enters. This information will then be integrated into messaging and communications.
Beyond spa services, Crave’s platform integrates with various other hotel systems like POS, PMS, and guest request platforms, further enhancing the overall guest experience and operational efficiency. This comprehensive approach ensures that all hotel services are interconnected, providing a streamlined and cohesive experience for both guests and staff.
The partnership between Crave Interactive and Book4Time represents a significant advancement in the hospitality industry. By combining their strengths, Crave and Book4Time are setting a new standard for guest engagement and service delivery in hotels worldwide.
Spa Executive is published by Book4Time, the leader in guest management, revenue and mobile solutions for the most exclusive spas, hotels, and resorts around the globe. Learn more at book4time.com.