When it comes to New Year’s resolutions, time management is often at the top of the list for leaders. Here’s how spa software can help with your time management.
Time management is something almost every business owner and manager grapples with. Whether you’re running a business of one or managing a team of hundreds, productivity is forever something to be optimized and time management is a key element of that puzzle.
One of the keys to optimal time management is not spending time on tasks that can take care of themselves. This is particularly relevant in spa and wellness, where guest experience is of the utmost importance and resources, including time to optimize that experience, are often limited. So, why would anyone manually take on work that spa management software can do for them, and even do a better job of it?
If optimizing your time management and increasing productivity are among your New Year’s resolutions for 2020, consider these 5 ways that spa software can help.
Online and mobile booking
It’s clear to most people by now that online and mobile booking increase revenue for a variety of reasons. For example, because millennials prefer texting over calling and because increasing numbers of people will not leave a voicemail and will not call back if their call isn’t answered on the first attempt. So, if you miss that call you lose that customer. Online and mobile booking also saves staff time that would otherwise be spent on the phone taking appointments, which can be significant.
It can take a full day or more to manually create, look over and interpret your business reports. From revenue streams to occupancy to employee performance, there is a lot to keep track of, and doing this manually eats up a lot of time. It also creates more room for error than most of us should be comfortable with. A comprehensive reporting dashboard, like the one offered by Book4Time, saves all of this time and turns hours of work into just a few minutes a week. Customers repeatedly state that Book4Time’s reporting dashboard has made a world of difference to the way they operate and has freed up time to focus on other things.
One of the most important aspects of creating an excellent customer experience is collecting feedback from guests so that you can rise to meet their needs and expectations. The only way to know for sure if a guest is happy or unhappy, and whether you could be doing something better, is to ask, since a majority won’t actually tell you unless you do. Spa management software should be automating this process for you, so that you don’t even have to think about it, sending surveys to guests after their visits to your spa. Once you have gathered this information you can immediately take any actions required to improve the experience, which might include making fast fixes for mistakes or missed opportunities.
Manually creating an employee schedule is a big task. Matching team member availability to requirements and occupancy is convoluted and can result in overstaffing in some places and holes in others. It can take hours, depending on the size of your business, and still yield unsatisfactory results. Add reviewing time sheets to that time. Why would you want this headache when software can take care of all this for you, and also allow staff to read their own schedules from anywhere at the same time?
Managing inventory is a tedious task but ignoring it can cost you. You want to ensure that guests always have their favourite products available to them and that you don’t wind up with a pile of unpopular products going to waste on your spa’s shelves. This means keeping track of sales and replenishing orders where necessary. Manually inputting inventory data can result in errors and also takes time that would be better spent on other things. Software, like Book4Time, will not only save you time by taking care of inventory tracking, it will also eliminate human error. Book4Time also automates replenishing products for you.
It’s good business practice to take a look at how you’re spending your time to see where you could be spending it better. This will seriously benefit your bottom line.
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