If you think switching spa management software systems has to be a scary and stressful experience, here’s some good news for you.
Changing the software you use for your spa or wellness business can be a daunting prospect. If you’re like many people, even when things aren’t working as well as you would like, you’re scared that something else might be worse. So, you stick with the thing that isn’t working.
But, while change is scary, if you don’t keep up with technological developments, you will fall behind. Need proof? Just look at all the examples of businesses and industries that didn’t read the writing on the wall, like newspapers, analog camera companies, and even former dotcom giant, Yahoo.
Fortunately, change doesn’t have to be nearly as difficult as you might think.
Legacy systems can leave you stuck in the past
If you’re running on a legacy system, you’re probably missing out on important technological advances that can make or break your business success in the new world.
Does your current software company offer everything you need to succeed? This includes, but isn’t limited to:
- Online and mobile appointment booking
- Staff and payroll management
- Inventory management
- Customer relationship management (CRM)
- Revenue management
- Seamless integrations
- Business intelligence and reporting management
- Reliable data security
- Responsive and fast customer support
- Communication across multiple locations
Change can be easy
If your software does not offer these things, it’s time to switch. This might sound scary, but it doesn’t have to be. Yes, with the wrong company, switching can be a nightmare. With the right company, switching can be painless, maybe even fun.
Here’s the key: when evaluating a new provider, look for one that offers the features and functionality that meet your needs, PLUS the services and support you need to make an easy switch with minimal interruption for your business, and people you can actually talk to.
Look for a company that can provide the following:
Remote setup and installation
Often, when you switch software, you have to have teams come onto your site to set up and install servers. Cloud software can be set up entirely remotely, requiring no disruption in your spa space. It also takes up no room, as the server is stored in the cloud.
It’s not unheard of for a business to have to shut down for a week or so for installation, setup, and training on a new software system. You probably can’t afford that. Ideally, a software company allows you to take your time and do the installation, set up, and training over the course of several weeks, rather than cramming everything into a few days. This way, you can continue running your business uninterrupted.
Subscription payment model & minimal upfront cost
The upfront cost of switching to an on-premise system can be huge — plus the cost of additional licenses and functionalities, should you wish to add them later. Cloud software is purchased by subscription, meaning there is no big initial spend and payments are more manageable.
Some software companies, particularly legacy systems, require that you manually enter all your own data, including product, service, gift card, and customer contact information when switching. This can take days, or even weeks. Look for a software company that allows you to import the information into a spreadsheet and then do the input for you.
It may never feel like the right time to make a big change like switching your spa software. But, if you choose carefully and do your research, switching can be much easier than you expect, and the rewards will be worth it.
To learn more about how easy it can be to change software providers, download our guide to the ease of switching your spa management software.