Featured property: Eden Roc Cap Cana

Eden Roc at Cap Cana

Take a look inside the stunning Eden Roc Cap Cana, a secluded luxury resort located just a 15-minute drive from Punta Cana International Airport in the Dominican Republic.

The Dominican Republic’s Eden Roc Cap Cana is a breathtaking property located in a secluded beachfront community, just a 15-minute drive from Punta Cana International Airport in the Dominican Republic.

A Relais & Châteaux member hotel, the Forbes four-star resort features 32 magnificent Boutique Suites, each with a private pool, 26 elegantly designed Beachfront Suites with romantic settings, and four charming Oceanfront Pool Villas.

Forbes describes the property as celebrating “the aesthetics of the 1960s French and Italian Rivieras while managing to stay relatively true to its Caribbean setting.” That setting is rich with lush greenery and sits on a strip of exquisite white-sand beach.

Private and posh accommodations are at the heart of the resort’s fundamental promise to its visitors: “cherished intimacy for all.”

Eden Roc Wellness & Spa

Eden Roc Wellness & Spa is the only spa in the western hemisphere, and one of only a few in the world, to use only Natura Bissé products in all of their treatments. The serene environment features 12 indoor and outdoor treatment rooms, a dedicated 1,200-square-foot anti-gravity yoga area, an Aqua Garden with a freshwater pool and a state-of-the-art gym. According to Forbes Travel Guide, “you’d be remiss to skip an afternoon of relaxation here.”

Wellness & Spa Director, Pedro Castillo, has been using Book4Time’s software system at Eden Roc since 2018 and has said that the software has made a big, positive impact on operations.

He said in a case-study interview “Other vendors claim to offer an all-in-one wellness and spa booking solution, but Book4Time is the only platform that provides everything out of the box. Built-in functions include appointment booking; marketing and retention; revenue management; guest experience and CRM; inventory management; and security and privacy.”

Castillo also said that the Spa at Eden Roc has increased sales by 42% since using Book4Time and that, “Thanks to Book4Time, my staff and I are spending less time dealing with administrative, accounting, staffing, and inventory issues, and more time dealing directly with customers.”

Eden Roc also offers the world-class “Lifestyle” program, incorporating self-care, exercise, nutrition, and activities created to cultivate an atmosphere of wellness and relaxation in the lifestyle of the resort and community. The goal is to “demonstrate that incorporating wellness into everyday activities is a simple yet life-changing way of living.”

These packages include the services of a personal concierge and the creation of a customized schedule of classes, spa treatments, activities, and dining reservations.

Castillo notes that Book4Time has been particularly good for these activities. He said, “Our property using Book4time found it very easy to incorporate our wellness classes and activities. These are easily managed with Book4time. I genuinely believe the future of hospitality is wellness, and book4time is a wellness software, not just spa software.”


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