When faced with a difficult customer, spa staff can use psychological strategies to de-escalate conflicts and steer conversations toward a positive resolution. In luxury spas, …
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Author: Spa Executive
Banyan Group & Paul Hawco on wellness philosophy & evolving preferences in luxury travel
We spoke with Paul Hawco, Executive Global Director of Integrated Wellbeing at Banyan Group, about wellness philosophy, future plans, and evolving preferences in luxury travel. …
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USA & Canada to host first Sauna Aufguss WM championship events
Sauna Aufguss events in Canada and US will determine the top sauna masters who will go on to represent Team USA at the Aufguss WM …
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Book4Time wins third ISPA Innovate Award
Agilysys’ Book4Time software was awarded its third ISPA Innovate Award at the ISPA annual conference. Agilysys’ Book4Time spa software solution received the 2024 ISPA Innovate …
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Featured property: Banyan Tree Veya Valle de Guadalupe
Banyan Tree Veya Valle de Guadalupe offers a serene escape where nature and wellness converge, inviting guests to unwind and reconnect in a setting of …
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Number of $1000 a night hotels has tripled around the world
The number of $1000-a-night hotels around the world has jumped significantly, with big increases in Europe and the US. In recent years, the global hospitality …
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The rise of analog travel & the age of disconnection
With analog travel, people are craving genuine, unfiltered interactions where a moment is savored rather than captured for social media. In a world dominated by …
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The hidden costs of emotional labor for hotel employees
Guests expect excellent, personalized, and memorable service and experiences, which involves emotional labor, the process of managing emotions to align with workplace expectations. We all …
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Featured property: Bvlgari Hotel Tokyo
Bvlgari Hotel Tokyo is associated with a pink diamond, in honor of the beauty and harmony rooted in Japanese culture and of the pink cherry …
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6 creative yield management strategies for spas, hotels & resorts
Some creative yield management approaches that go beyond conventional demand-based pricing models. Effective yield management isn’t just about dynamic pricing (as much as we do …
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