Bad breath, bad attitudes: how your spa staff is driving your customers away
Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …
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Category: Management
Four reasons good spa employees quit their jobs
The cost of employee turnover is high. How high depends on who you ask. A 2012 paper from the Center for American Progress stated in …
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Six signs you’re going to have to fire a spa employee
Being a leader can be difficult at the best of times. And one of the most difficult things is making the decision to let someone …
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Special report: can the spa industry solve its staffing problems before it’s too late?
Good news and bad news: The good news is that the spa industry continues to grow at an amazing rate, thanks in large part to …
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Staffing problems? Four reasons why no one wants to work at your spa
Ask around in the spa and wellness industry about a manager or director’s biggest business challenges and the majority will tell you it’s staffing. ISPA …
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We can attract top talent by turning our employees into ambassadors
ISPA recently released its annual findings of spa industry financial indicators, reporting among other things that the number of U.S. spa visits is at an …
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How to attract and keep top talent in the spa industry
Staffing is one of the biggest challenges for spas. Places just can’t find the talent they need – and if they do find the talent, …
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