Langham Hospitality’s Amy Chan talks about TCM, spa marketing, the staffing challenge and, of course, what makes a great guest experience. Amy Chan is a …
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Category: Articles
Michael Tompkins on how spas can better attract and retain employees
Michael Tompkins of Hutchinson Consulting, former CEO of Miraval and Hilton Head, shares insights on how spas can attract and retain employees. The spa and …
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How to manage a toxic employee in your spa
Toxicity results in low productivity, low morale, and high absenteeism, and can cost a company dearly. Here’s how to manage a toxic employee in your …
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Industry leaders share their thoughts on the spa of the future
Three spa & wellness leaders talk about technology and where the industry is headed. We asked industry experts how they envision the spa of the …
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Featured property: Carillon Miami Wellness Resort
Carillon Miami houses the largest spa on the Eastern Seaboard, offering fitness, health and wellness services for relaxation and advanced healing. Carillon Miami Wellness Resort …
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Accor’s Magdaleena Nikolov on tech, wellness, and the future of spa
Magdaleena Nikolov, General Manager of Spa, Wellness and Retail at Fairmont Century Plaza talked with Spa Executive about the exciting new spa, technology, and the …
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Travelers want high-tech, low-touch experiences in the future
Travel is back, but it won’t be the same as the before times. Consumers want to see changes in the way hotels and resorts do …
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Four predictions about the future of spa and wellness
What is the future of spa & wellness? Let’s talk about some of our predictions for the immediate and less immediate future. We’re talking about …
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The future of spa staffing
The future of spa staffing will bring changes to the way leaders pay and treat employees, as well as to training procedures and what we …
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Futurist, Gerd Leonhard, on the future of spa, wellness & hospitality
What does the future hold for spa, wellness, and hospitality? Futurist, Gerd Leonhard, shares his vision for what we can expect soon — and soon …
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