Spa and wellness is going through a great evolution right now, and it feels like the speed at which this is happening keeps increasing. Technologies …
Read moreCategory: Business
10 questions to ask in a customer satisfaction survey
The customer satisfaction survey is a key element of spa business success. Some people balk at the idea of soliciting feedback – I once heard …
Read moreSpa Executive, October 2019: What is a spa?
What is a spa? We found ourselves asking this in this month’s issue of Spa Executive (October) when talking with Trent Munday of Mandara Spa about …
Read moreHow to improve your online reputation
Your business depends on your online presence. Learn how to improve your online reputation and increase business at your spa. As a spa, salon, or …
Read moreHow to get your spa in the media
By Christina Daves As a spa owner or manager, getting customers in the door is one of the most important aspects of your business. Advertising …
Read moreDon’t confuse your spa’s customer service with your customer experience
Your spa’s customer service and customer experience are two different things. Do you know how to tell them apart? By David Avrin, CSP Choices. The …
Read moreHow to update your spa for a new era of male spa goers
Until recently, going to the spa was largely considered a women’s pastime. But in the last decade or so there has been a big uptick …
Read moreThree reasons why this soft skill is crucial for spa business success
Studies repeatedly show that this one soft skill can make all the difference in customer satisfaction and employee retention
Read moreStudy finds people are too busy and guilty for self care (let’s change that)
If you’re in the business of helping others take care of themselves, a valuable message you can send out into the world is that it’s …
Read moreThe most relaxing music in the world according to science
Researchers claim to have found the most relaxing music. How to apply this knowledge in the spa? Music makes a big difference in your spa …
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