Featured property: Four Seasons Hotel London at Park Lane

our Seasons Hotel London at Park Lane

Just steps away from the famous sights of London, the Four Seasons Hotel London at Park Lane is a sophisticated combination of award-winning design, luxury, and comfort.

Four Seasons Hotel London at Park Lane sits in London’s exclusive Mayfair Neighborhood, surrounded by the UK capital’s greenery and most coveted shopping streets. Just steps away from the famous sights of London, the hotel is a sophisticated combination of award-winning design, luxury, and comfort.

Both the art-deco hotel, which reopened in August, 2020, after an extensive renovation, and the spa at Four Seasons Hotel London at Park Lane have been awarded Five-Stars by Forbes Travel Guide (FTG). According to FTG, “Four Seasons Hotel London at Park Lane offers a glamorous setting and some of the city’s most polished service.”

Guest rooms offer sophisticated neutral palettes and updated technology, and many have private balconies overlooking Green Park, while the lobby features glittering chandeliers and a coral red piano. The posh tenth floor arrival lounge offers gorgeous views of Big Ben and the London Eye, showers (for those who arrive before check-in), and refreshments.

The hotel is renowned for excellent service, and the primary goal is to ensure the comfort of guests.

The Park Lane Spa

The rooftop Park Lane Spa is a place to leave the stress of daily life, and the bustle of the big city, behind. Bathed in natural light, with floor-to-ceiling windows, the spa is an escape where guests can renew themselves and leave feeling calm, balanced and refreshed.

The Spa has been using Book4Time software since 2018. It was implemented by Spa Director, Taffryn Ellis, to replace a legacy system that wasn’t meeting the spa’s needs and was slow and difficult to use. She said in a case study interview, “Even if they love being in the center of the action, our guests come here to step out of the fast lane, however briefly. That means we have a constant influx of people who we want to make as comfortable as possible as quickly as possible, so our staff needs to have a fast and easy system to enable that.”

Today, she says, “Book4Time is the foundation for most of what we do at the spa,” and is used for checking in and checking out guests, booking treatments, quickly determining occupancy rates at any given point in time, managing gift cards, verifying inventory, and more. Among the capabilities Ellis praises are Book4Time’s reports, customer support, and performance management capabilities.

She said, “One of the most exciting features is customer notes. It can be difficult to provide personal touches that make a guest feel special in such a fast-paced environment. Any staff member can leave notes in Book4Time, allowing therapists to create a more personalized experience for guests. For example, if someone prefers a particular scent or tea, we can note that preference and immediately offer what they like during their next visit. This attention goes a long way to making people comfortable, and no one has to remember a thing. Personalized attention goes a long way to making people comfortable in a busy environment.”

The Spa at Park Lane features nine treatment rooms, centralized wet areas, vitality pool, rain shower, herbal steam room, a sauna with a window overlooking the city, and a fireplace area.

Led by Ellis, The Spa at Park Lane will curate your wellness experience, taking you through the doors of their Five-Star Spa and continuing your health journey at home with a tailor-made lifestyle plan. Packages include personal virtual consultations and a new range of solution-driven treatments in collaboration with British brand The Organic Pharmacy. Each experience targets one of three key wellness elements: immunity, sleep and detox.

Stand out items on the incredible menu of massages, facial treatments, body treatments, and packages, include:


“The ultimate luxury experience for both the face and body. Following a full body exfoliation, you are cocooned in a 24 carat gold wrap, massaged with gold body oil, body butter, and given a pectin face mask. Within this treatment, rejuvenating minerals, hyaluronic acid, vitamins and 24 carat gold are utilized to minimize signs of aging for the face and body.”


“Enjoy a welcome drink on arrival followed by a one-hour relaxation session as you flow between the vitality pool, salt-wall sauna, steam room and fireplace area, where you will be picked up by your spa therapist for an indulgent two-hour treatment with a personalized combination of facial, massage and exfoliation. Follow with Champagne Tea at Amaranto [the hotel restaurant].”


We’ve released a list of the spa & wellness trends we’ll be watching next year. Click here to download the Handbook: Seven wellness trends for 2022

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