When faced with a difficult customer, spa staff can use psychological strategies to de-escalate conflicts and steer conversations toward a positive resolution. In luxury spas, …
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Category: Management
The hidden costs of emotional labor for hotel employees
Guests expect excellent, personalized, and memorable service and experiences, which involves emotional labor, the process of managing emotions to align with workplace expectations. We all …
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The 4 key components of transformational leadership in hospitality
By applying the 4 key components of transformational leadership, hospitality leaders can enhance employee satisfaction, drive team performance, and elevate the guest experience. The hospitality …
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9 things your human employees can do that technology can’t
The human element fosters trust and wellbeing in ways that machines simply can’t replicate – not yet, anyway. We all know that technology is rapidly …
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Attract & retain top talent in the hotel industry: insights from Gallup’s “State of the Global Workplace”
Some valuable insights and actionable strategies from the “State of the Global Workplace 2024” report that can help improve employee satisfaction and performance in the …
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Happy employees increase productivity & revenue in hospitality
The happiness issue: Happy employees are more productive and better for your hotel or resort brand in every way. How can you make your team …
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Why your employee experience matters as much as your guest experience
As much as we like to focus on customer experience and guest experience, employee experience is an equally important element of success in hospitality. Employee …
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Dear Sal, what are some easy ways to show appreciation for my employees?
Sal Capizzi, Book4Time’s VP of Marketing, and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his expert insight into your reader …
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Dear Sal, what low or no cost extras can we offer to enhance the spa experience?
Sal Capizzi, Marketing Director at Book4Time and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his expert insight into your reader …
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Innovative solutions for employee retention in hospitality & wellness
The top reasons people quit their jobs across industries are low pay, a lack of advancement opportunities, and feeling disrespected at work. Some innovative solutions …
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