Dear Sal: my new massage therapist isn’t working out like I planned. What now?
In a new regular feature, Sal Capizzi, Marketing Director at Book4Time and a former Director of Spa and Wellness at NEXUS Luxury Collection, shares his …
Read more
Category: Management
Michael Tompkins on how spas can better attract and retain employees
Michael Tompkins of Hutchinson Consulting, former CEO of Miraval and Hilton Head, shares insights on how spas can attract and retain employees. The spa and …
Read more
How to manage a toxic employee in your spa
Toxicity results in low productivity, low morale, and high absenteeism, and can cost a company dearly. Here’s how to manage a toxic employee in your …
Read more
The future of spa staffing
The future of spa staffing will bring changes to the way leaders pay and treat employees, as well as to training procedures and what we …
Read more
People would take a pay cut to work for an environmentally responsible company
Focus on sustainability to attract talent to your spa. Millennials and Gen Z in particular want to work for environmentally responsible companies. If you want …
Read more
Employee recognition is more than picking your employees out of a lineup
Saying “thank you” and noting people’s contributions is key to business success. Here’s why employee recognition matters in your spa. Do you recognize your employees? …
Read more
A guide to social media recruiting for your spa
Social media is one of the most effective and cost effective recruiting tools. Here’s a guide to social media recruiting for your spa. Recruiting is …
Read more
Use performance based pay to attract and retain talent
I’ve seen the good, the bad and the ugly in pay structures. Use performance based pay in your spa to improve both employee experience and …
Read more
Employee wellness trends for 2022
As the hospitality industry works to fix the staffing crisis, employee wellness should be top of mind. Let’s look at some employee wellness trends for …
Read more
Three spa employees who cost you money
Sometimes we’re going to come across an employee who brings less value and even costs your business in revenue. Watch out for these employees who …
Read more