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Category: Management

Things your spa customers should never see

10 things your spa customers should never see

July 10, 2019 Spa Executive Articles, Management

An excellent guest experience in your spa means putting your best foot forward, always. Spa customers should only ever see the good in you and …

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underperforming employee

7 strategies for turning an underperforming employee into a star

June 12, 2019 Spa Executive Articles, Management

Every spa manager finds themselves dealing with an underperforming employee from time to time. If you have an underperforming employee on your team, the issue …

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7 signs someone will make a good spa employee

7 signs a job candidate will make a good spa employee

May 10, 2019 Spa Executive Articles, Management

Whether you’re hiring a service provider, a receptionist, or a manager, there are certain things you want in a spa employee and some obvious ways …

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7 signs of a toxic work culture in your spa

April 8, 2019 Spa Executive Articles, Management

Is there a toxic work culture at your spa? A toxic work culture is one that is affected by drama, infighting, bullying, and animosity to …

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How spa managers can reduce drama in the workplace

March 26, 2019 Spa Executive Articles, Management

Spa workplace drama? Eric Stephenson talks about how to cope. All workplaces have drama. Human nature is dramatic, and can tend towards backstabbing, infighting, power …

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Stephanie Rest on how to attract and retain talent in the spa industry

March 19, 2019 Spa Executive Articles, Management

The staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions. These aren’t necessarily obvious and may require some uncomfortable …

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How you can combat employee burnout in the spa industry

February 16, 2019 Spa Executive Articles, Management

Employee burnout in the spa industry is something we’ve touched on briefly in the past. In a recent article about common mistakes spa managers make, …

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Is your spa staff driving customer away?

Bad breath, bad attitudes: how your spa staff is driving your customers away

February 8, 2019 Spa Executive Articles, Management

Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …

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Four reasons good spa employees quit their jobs

June 16, 2018 Lise Jager Management

The cost of employee turnover is high. How high depends on who you ask. A 2012 paper from the Center for American Progress stated in …

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Six signs you’re going to have to fire a spa employee

February 15, 2018 Spa Executive Management

Being a leader can be difficult at the best of times. And one of the most difficult things is making the decision to let someone …

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