Category: Management

An excellent guest experience in your spa means putting your best foot forward, always. Spa customers should only ever see the good in you and …

Every spa manager finds themselves dealing with an underperforming employee from time to time. If you have an underperforming employee on your team, the issue …

Whether you’re hiring a service provider, a receptionist, or a manager, there are certain things you want in a spa employee and some obvious ways …

Is there a toxic work culture at your spa? A toxic work culture is one that is affected by drama, infighting, bullying, and animosity to …

Spa workplace drama? Eric Stephenson talks about how to cope. All workplaces have drama. Human nature is dramatic, and can tend towards backstabbing, infighting, power …

The staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions. These aren’t necessarily obvious and may require some uncomfortable …

Employee burnout in the spa industry is something we’ve touched on briefly in the past. In a recent article about common mistakes spa managers make, …

Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …