An excellent guest experience in your spa means putting your best foot forward, always. Spa customers should only ever see the good in you and …
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An excellent guest experience in your spa means putting your best foot forward, always. Spa customers should only ever see the good in you and …
Read moreEvery spa manager finds themselves dealing with an underperforming employee from time to time. If you have an underperforming employee on your team, the issue …
Read moreWhether you’re hiring a service provider, a receptionist, or a manager, there are certain things you want in a spa employee and some obvious ways …
Read moreIs there a toxic work culture at your spa? A toxic work culture is one that is affected by drama, infighting, bullying, and animosity to …
Read moreSpa workplace drama? Eric Stephenson talks about how to cope. All workplaces have drama. Human nature is dramatic, and can tend towards backstabbing, infighting, power …
Read moreThe staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions. These aren’t necessarily obvious and may require some uncomfortable …
Read moreEmployee burnout in the spa industry is something we’ve touched on briefly in the past. In a recent article about common mistakes spa managers make, …
Read moreAre your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …
Read moreThe cost of employee turnover is high. How high depends on who you ask. A 2012 paper from the Center for American Progress stated in …
Read moreBeing a leader can be difficult at the best of times. And one of the most difficult things is making the decision to let someone …
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