A lot of companies treat employees as an afterthought. The customer comes first, it’s all about sales, and those very important team members wind up …
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Category: Features
7 signs of a toxic work culture in your spa
Is there a toxic work culture at your spa? A toxic work culture is one that is affected by drama, infighting, bullying, and animosity to …
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How managers can create a drama-free spa workplace
Spa workplace drama? Eric Stephenson talks about how to cope. All workplaces have drama. Human nature is dramatic, and can tend towards backstabbing, infighting, power …
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Study finds moisturizing skin may prevent Alzheimer’s
Moisturizing your skin may help prevent diseases associated with aging, such as diabetes and Alzheimer’s. This is according to a new study by scientists at …
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Stephanie Rest on how to attract and retain talent in the spa industry
The staff shortage in spa and wellness is a hot topic. Everyone is looking for solutions. These aren’t necessarily obvious and may require some uncomfortable …
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Rosewood Hotels & Resorts opens Rosewood Miramar Beach
Rosewood Hotels & Resorts has announced the opening of Rosewood Miramar Beach, the brand’s first Southern California property. Located in Santa Barbara’s picturesque Montecito community, …
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Montage’s Patrick Huey on the need for more diversity in spa & wellness
Patrick Huey is the Corporate Spa Director for Montage International. He is responsible for the brand visions for seven current and eight opening spas for …
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Raising cancer awareness in the spa & wellness industries – with Julie Bach & Daniel Poulin
The treatment of people who have been touched by cancer is a big issue in spa and wellness. Stories abound of people being turned away …
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Bad breath, bad attitudes: how your spa staff is driving your customers away
Are your spa and/or salon customers returning, and if not, what can you do about it? Could you spa staff be part of the problem? …
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5 ways to make your customer experience effortless yet human
Spa time isn’t just about taking a break; it’s an escape! Customers are looking for an escape from the stresses of daily life, and to …
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