How to work on the business when you’re not working in the business By Nima Chadha,…
Category: Business
Increase spa profits: seven ways you’re missing out on revenue opportunities
Do you want to increase spa profits? Industry experts list the ways you’re leaving money on…
Six ways to delight your customers this holiday season
The holidays are a great time to build your guest relationships. Here’s how to delight your…
10 questions to ask in a customer satisfaction survey
The customer satisfaction survey is a key element of spa business success. Some people balk at…
Trent Munday on the Spa of Tomorrow and why spas don’t have to do “wellness”
Trent Munday is the Senior Vice President of Mandara Spa. He has an eclectic resume of…
How to get your spa in the media
By Christina Daves As a spa owner or manager, getting customers in the door is one…
Don’t confuse your spa’s customer service with your customer experience
Your spa’s customer service and customer experience are two different things. Do you know how to…
Three simple ways to increase spa revenue that take almost no effort
Let’s be honest for a minute: spa profit margins can be thin, even though many of…
Seven creative marketing ideas for attracting new spa customers
Attracting new spa customers can take some effort and creativity on your part. There are a…
5 ways to improve your spa guest experience
Guest experience is everything in spa. It will make or break your business. As we have…